Frequently Asked Questions

About Connected Lyfe

What is Connected Lyfe?

Connected Lyfe is launching the next generation of TV, Internet and voice services to tap into the ever-changing needs of our customers. Connected Lyfe’s services are truly integrated and delivered through a single broadband connection. This opens an incredible new array of possibilities to deliver and merge services across connected devices such as TVs, laptops, and mobile phones/devices.

Soon, with Connected Lyfe, you'll be able to:

• Access your full TV channel lineup on your laptop or cell phone.
• Watch a TV show with a video chat window open and share the experience with a friend in another city.
• Pause live TV or your PVR to answer the phone or jump on a video conference call.
• Watch a premium movie channel and search for other movies with the same actor from a Video-on-Demand library.
• Access news, weather, your favorite websites with one-click, on-screen widgets

This is only a glimpse of what’s possible with Connected Lyfe’s services integrated through a single, high-speed Internet connection.

How is Connected Lyfe different?

Connected Lyfe, Inc. is operating an all IP (Internet protocol) Services Network, taking traditional digital television and converting it to a highly flexible, IP-based network and service operation. The result, Connected Lyfe will be capable of delivering full "TV Anywhere" including a complete SDTV and HDTV channel lineup, premium movie channels, plus Video-on-Demand across virtually any network, to any connected device.

As a 100% IP services network the Company’s TV, Internet and voice services can be truly integrated. Patent-pending technologies optimize how data is prioritized, streamed and integrated, creating opportunities for our customers to share, collaborate and interact with all the entertainment, information and people in their lives in entirely new ways – combining services on virtually any connected device, at home or on the go.

Why is your company named Connected Lyfe?

The digital culture is evolving and consumers worldwide are embracing emerging technologies and devices that are dramatically changing the way they interact with others – as well as how they entertain and educate themselves. These connected consumers want personalized, customizable, “connected” experiences that they can control and share. The combination of new service providers and new technologies has created a “connected life” that that merges entertainment, information and social interaction, at home, at work, or on the move.

We named our company Connected Lyfe to reflect this emerging trend.

 

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Digital TV and HDTV

What is Whole Home Personal Video Recording (PVR)?

Personal Video Recording (PVR) allows you to record shows and play them back.  With Whole Home PVR, one PVR is all you need to enjoy your recorded programs on any TV in your home that is equipped with a LYFE TV receiver.

How is Whole Home PVR different from regular DVR?

Here’s what’s possible with LYFE TV’s Whole Home PVR:

• Record up to four shows at once on a single PVR.
• Record and play back your shows on any TV with a LYFE TV receiver.
• Schedule, update or delete your recordings from any room in your home.
• Pause, fast forward and rewind recorded shows on any TV in your home.
• Play the same recorded show on different TVs at the same time and control them separately.
• Record up to 233 hours/SD or 65 hours/HD of programming.

What else does LYFE TV Whole Home DVR offer?

Automatically extend the recording time at the beginning and end of your programs so you get more of what you want to see; group recordings by series to simplify your search – it does this automatically; access your DVR from any device with an Internet connection to schedule and manage your recordings.

Where can I find my TV Listings?

You can access your listings directly on your TV by pressing guide on your remote.

View the most current Channel Guide here. You can also see your listings by logging into your account at: www.connectedlyfe.com/myaccount.

Do I need a separate set-top box for every TV?

Yes, you will need a separate set top box for every TV that you want to have service.

How do I program my Connected Lyfe remote control to work with my TV?

At time of install, our technician can assist you with this. If you need to program the remote at a later time, please see the remote codes guide, online by clicking here.

How do I watch programs in HD?

You will need a Hi-Def capable set top box and television, and will need to select high definition channels from your channel guide.

What is the difference between HD-ready and HD-capable TV's?

HD-ready televisions are built with an HDTV receiver/decoder built in. HD-capable televisions will require the addition of an external receiver/decoder that is needed to receive and view digital broadcasts in high definition.

Is Digital TV (DTV) the same as High-Definition TV (HDTV)?

All HDTV is DTV; however, not all DTV is HDTV. DTV replaces the analog signal and offers different formats for television viewing, one of which is HDTV.

What is HDMI?

(HDMI) High-Definition Multimedia Interface represents a digital alternative to analog standards. HDMI is a compact audio/video interface for transmitting uncompressed digital data.

What if I am unable to view the channels I paid for?

Please call 1-877-FOR-LYFE (877-367-5933) or login to your account at www.connectedlyfe.com/myaccount.

What are parental controls and how do I set them?

Parental Controls allow you to block certain channels that you do not want your children to view. When parental controls are on, titles of programs that exceed your parental control settings will not be shown. Once parental controls are turned off, all program titles will be shown. To use parental controls, they must first be set up in Settings.

What is Pay Per View?

Pay-Per-View is a service by which you can purchase programs to view, such as movies or sporting events. 

 

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Ultra High-Speed Internet

What Internet speeds are available?

Connected Lyfe offers the following speeds (Download/Upload):
10/10, 20/20, 30/30, 50/50, or 100/100.

Will Connected Lyfe setup my wireless router during the installation appointment?

Setup of your wireless router is not included with standard installation; however, our technician can install your wireless router during installation for an additional fee of $50.00.

Do I need a modem to use the Internet?

No modem is necessary to access the internet.

Do you provide any Internet security software to protect my computer from spyware and viruses?

Not yet; you will need to purchase or download Internet security software for protection from intrusion.

Are all wireless routers compatible with Connected Lyfe's high-speed Internet?

Most wireless routers are compatible with our high-speed Internet.

 

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Enhanced Digital Voice

What is VoIP?

Voice over Internet Protocol (VoIP) is a phone service that allows you to make and receive calls using your broadband Internet connection and a standard touch-tone phone. A Phone Adapter (ATA) converts your phone calls to data sent through your high-speed Internet connection, allowing you to call anywhere in the 48 states at anytime for less.

What is the enhanced-voice feature?

Enhanced voice features enable you to set up your home phone much like and office phone.  So you can route calls, set up an automated answering service, Find Me/Follow Me, etc.  For a full list of enhancements you can reference the Digital Phone user guide.

What is the Find Me/Follow Me feature?

The Find Me/Follow Me (FM/FM) feature is technology that allows creation of a call schedule so that callers can find you wherever you are, just by dialing your number. Provided with a virtual phone number, the Find Me/Follow Me feature allows you to establish a schedule with the days and times you are available, as well as the numbers where you may be reached.  When your phone number is dialed, Find Me/Follow Me first consults your established schedule and then begins to dial your forwarding phone numbers based on your settings.  With Find Me/Follow Me, you are able to leave your home or office without fretting about missing a critical phone call.

If I switch to VoIP (also referred to as Digital Phone), am I able to keep my existing telephone number?

Yes.  At the time you sign your service agreement, the sales associate will ask for the number you want ported, and a copy of a recent bill from the current service provider. This will begin the number porting process.

What types of telephones work with Connected Lyfe's Digital Phone Services?

Virtually any touchtone telephone can be used with Connected Lyfe’s Digital Phone service, including both telephones with cords and cordless telephones.

Are fax machines compatible with Connected Lyfe's Digital Phone service?

Yes. Connected Lyfe customers have experienced high success in placing and receiving fax transmissions; however, Connected Lyfe has not yet certified support for fax support.

What is E911?

Enhanced 911 E-911 or E911 is a North American telecommunications based system.  When you dial 911, you are connected to a Public Safety Answering Point (PSAP) operator trained to route your call to local emergency medical, fire, and law enforcement agencies.  E911 automatically gives the operator your telephone number and location.

Does Connected Lyfe provide E911?

Yes. Please contact customer care if you move or relocate the phone.  If we do not have the correct address, your call may not be routed to the corresponding emergency response for the area.

How is this different from dialing 911 on a regular landline?

Connected Lyfe routes your call to your local emergency response center over the traditional 911 network determined by the physical address you supplied when you activated 911. If we do not have the correct address, your call may not be routed to the corresponding emergency response for the area. You will also need to state the nature of your emergency promptly and clearly, which may include providing your location and telephone number, as the local emergency response center personnel may not be able to see the information Connected Lyfe passed along with your call. In the event traditional 911 methods are unavailable or fail, Connected Lyfe will make the best effort to send your 911 call to the national emergency response. Trained emergency response agents will then route the call to local authorities.

Can I use your service with my home alarm system or personal emergency response Service Company?

You may connect any telephone communication device to your Connected Lyfe phone adapter. Connected Lyfe does recommend that you keep a simple phone line for a home or personal emergency response device. Please remember that Connected Lyfe’s Digital Phone service depends upon your broadband Internet connection and electrical power. If the connection goes down, or if power is not available, you will not be able to make or receive calls, nor will your alarm system work. Please consult with a qualified alarm system technician before connecting your alarm system to your Connected Lyfe Digital Phone service. You may need a back up battery system for your Internet, phone and alarm system.

Is there a limit to the number of telephones I can use with one digital telephone line?

There is a limit of 5 telephones you can use with a digital telephone line; however, if you are using cordless phones with extensions handsets, they only count as one.

What features are included with my VoIP service?

The most popular calling features including, voicemail, caller ID display and call waiting as well as advanced features such Find Me/Follow Me and multiple voice mail boxes.

Does my computer need to be turned on to use Connected Lyfe's Digital Phone service?

Your computer does not need to be turned on when using Connected Lyfe’s Digital Phone service.

Can I make or receive calls when I'm using the internet?

Yes. Your computer and Connected Lyfe’s Digital Voice service can share the Internet connection.

 

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Service, Installation and Billing

I don't want to be locked into a contract, is there a month-to-month payment option?

Yes, there is a month-to-month option. With this option, you will need to pay full price for all setup fees and equipment, and all monthly fees are paid one month in advance. Please contact customer service by calling 1-877-FOR-LYFE (877-367-5933) to learn more about the pricing associated with a month-to-month agreement.

If I do not pass the credit check, is there anything else I can do to get Connected Lyfe services?

Yes you can! You are able to purchase any of Connected Lyfe’s services by simply supplying the required security deposit as well as payment for equipment costs, and then services can be activated.  If you would like more information about this option, please contact a Connected Lyfe representative at 1-877-FOR_LYFE (877-367-5933).

Can I view, manage and pay my bill online?

Yes. Login to your account online at www.connectedlyfe.com/myaccount to manage your bill.

Do you offer paperless billing?

We do not currently offer paperless billing; however, it will be offered in the near future.

If I am late paying my bill, will I be charged a late fee?

Yes. You will be charged $10.00 each time you pay your bill after the due date.

Why do I have to provide credit card information as well as a Social Security Number?

Connected Lyfe runs a simple credit check on every customer to determine if there is at least $99 available credit on the credit card that will be used for billing and to ensure that each new customer has a minimal credit rating and history.

Customers are asked to sign a two-year agreement for the Connected Lyfe service(s) of their choice. If a customer defaults for any reason, their credit card will be billed for the remaining contract value, equipment, and any other applicable costs. Connected Lyfe will make several attempts to contact customers who are in danger of being sent to collections, however after several unsuccessful attempts, Connected Lyfe will collect.

How do I add or remove features or services?

You can add or remove Connected Lyfe services by accessing your account online at www.connectedlyfe.com/myaccount or by contacting a Connected Lyfe representative at 1-877-FOR-LYFE (877-367-5933); you may also email your request to customercare@connectedlyfe.com.

How long does installation take?

Every installation is different, so the length of time varies each time. We schedule installations for two to four hours but it could require more or less time.

Is there a fee to move my service to a different address?

Usually not. Please contact a Connected Lyfe representative at
1-877-FOR-LYFE (877-367-5933); you may also email your request to customercare@connectedlyfe.com.

If I Move and Services Are Not Available At My New Location, Will I Still Be Charged a Cancellation Fee?

Yes, you will still be charged your cancellation fee.

 

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